Refund and Returns Policy

Scope of Application

The following policies apply only to products purchased from halleffectkeyboard.com. If you purchased your item elsewhere, please contact the original retailer for returns or customer support.

If you have any product issues or questions, you are welcome to contact us at [email protected].

Order Cancellation

Should you wish to cancel an order, please make the request before the order is dispatched. Typically, we take 1-3 business days to process orders, and if the order has already been shipped, we will send a shipping notification via email.

If you still wish to cancel the order after it has been dispatched, we will attempt to contact the courier to intercept the package; however, interception is not guaranteed. If successful, we will cancel the order, but any incurred shipping costs are non-refundable.

If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.

7-Day Return Policy

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item (as confirmed by the shipping tracking record).

Non-Quality Returns for Ordinary Products

For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.

Quality-Related Returns

Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.

Exceptions / Non-Returnable Items

• Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.
• This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.

Our return policy applies exclusively to products intended for personal use and does not extend to commercial, rental, or unintended use. Additionally, returns cannot be processed for damages resulting from misuse, improper maintenance, failure to perform preventive maintenance, or non-compliance with the user manual.

Return Process

Refunds

After receiving and inspecting your returned item, we will process the approved refund to your original payment method within 10 business days. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.

If your refund has not been processed within 10 business days after we receive and inspect your return, please contact [email protected] for an update.

Exchanges

We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, the quickest way to ensure a smooth exchange process is as follows:

1. Initiate a return for the defective or damaged item following the steps outlined in our Return Policy.
2. Once your return is accepted and processed, make a separate purchase for the new item you wish to receive.

Disclaimer

Please note that we are not responsible for any consequential damages resulting from product use. Additionally, our refund policy does not cover damages caused by external factors.

If you have any questions about returning or exchanging your item, please contact us at [email protected].