Shipping Policy

Address Information and Modification

Address Accuracy

• Language Requirement: Please provide addresses in English, including street number, building number, room number, and postal code.
• Modification Process: Contact us before dispatch for changes; no modifications are possible after shipping.

Order Processing Time

• Standard Processing: Ships within 1-3 business days.
• Peak Processing: Up to 15 business days during promotional periods or holidays.

Shipping Methods

Shipping Destinations

We currently ship to the following countries:

DHL / UPS / Fedex Coverage

Afghanistan, Albania, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Belarus, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kazakhstan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkiye, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.

Yun Express Coverage

Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.

Undeliverable Regions

• United Kingdom: Overseas territories and offshore islands (e.g., British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey) are not eligible.
• United States: Remote areas and overseas territories like Puerto Rico and Guam are excluded. APO/FPO military addresses are also not eligible.
• South Africa: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded.
• Philippines / Chile / Colombia: Certain restricted areas are not eligible.
• Singapore: Delivery is not available to certain regions.
• Japan: APO/FPO military addresses and Amazon addresses are excluded.
• South Korea: Certain remote areas, PO BOX, and military addresses are excluded.
• UAE, Saudi Arabia, Jordan, Lebanon: PO BOX addresses are not eligible.

Please ensure the provided address and phone number are accurate to avoid delivery issues, as we are not responsible for undeliverable shipments due to incorrect information.

Duties and Import Taxes

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.

Undelivered Packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the origin warehouse or destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.

Customer Responsibility

Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

• Incorrect or insufficient address or phone number.
• Recipient being unreachable.
• Refusal to sign for the package upon delivery.
• Opting for “no-signature delivery.”
• Refusal to pay local taxes or processing fees.
• Failure to provide necessary documents for customs clearance.
• Theft or loss resulting from recipient negligence.

Order Assistance & Help

Verification Advice: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Faulty or Missing Items

For faulty or missing items, please email [email protected] with:

• An appropriate subject title.
• Your order number and a clear description of the issue.
• Photos and videos showing the faulty/missing product and the shipping details on the parcel.

If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.

Incorrect Products

We reserve the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.

Special Customs Requirements

• China (Macau, Hong Kong, Taiwan): Please fill in the address and names in Chinese.
• Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods.
• Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)).
• Brazil, Chile, Colombia, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.
• Peru, South Africa, Turkey: Customers must provide a valid ID number for customs clearance.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier’s website.

Thank you for choosing Hall Effect Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.