Política de Envio

Informações e alterações de endereço

Precisão do endereço

• Language Requirement: Please provide addresses in English, including street number, building number, room number, and postal code.
• Modification Process: Contact us before dispatch for changes; no modifications are possible after shipping.

Tempo de processamento do pedido

• Standard Processing: Ships within 1 a 3 dias úteis.
• Peak Processing: Até 15 dias úteis during promotional periods or holidays.

Métodos de envio

Destinos de envio

Atualmente, enviamos para os seguintes países:

DHL / UPS / Fedex Coverage

Afeganistão, Albânia, Andorra, Argentina, Armênia, Austrália, Áustria, Bahrein, Bielorrússia, Bélgica, Bermudas, Brasil, Brunei, Bulgária, Burkina Faso, Burundi, Camboja, Canadá, Chile, Croácia, Chipre, República Tcheca, Dinamarca, Egito, Estônia, Finlândia, França, Alemanha, Gibraltar, Grécia, Guernsey, Hong Kong, Hungria, Islândia, Indonésia, Irlanda, Israel, Itália, Japão, Jersey, Cazaquistão, Kuwait, Laos, Letônia, Liechtenstein, Lituânia, Luxemburgo, Macau, Malásia, Malta, México, Mônaco, Países Baixos, Nova Zelândia, Noruega, Filipinas, Polônia, Portugal, Romênia, San Marino, Arábia Saudita, Singapura, Eslováquia, Eslovênia, África do Sul, Coreia do Sul, Espanha, Suécia, Suíça, Taiwan, Tailândia, Turquia, Emirados Árabes Unidos, Reino Unido, Estados Unidos, Cidade do Vaticano, Vietnã.

Cobertura Yun Express

Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.

Regiões não entregáveis

• Reino Unido: Overseas territories and offshore islands (e.g., British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey) are not eligible.
• Estados Unidos: Remote areas and overseas territories like Puerto Rico and Guam are excluded. APO/FPO military addresses are also not eligible.
• África do Sul: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded.
• Philippines / Chile / Colombia: Certain restricted areas are not eligible.
• Cingapura: A entrega não está disponível para determinadas regiões.
• Japão: APO/FPO military addresses and Amazon addresses are excluded.
• Coréia do Sul: Certain remote areas, PO BOX, and military addresses are excluded.
• Emirados Árabes Unidos, Arábia Saudita, Jordânia, Líbano: PO BOX addresses are not eligible.

Please ensure the provided address and phone number are accurate to avoid delivery issues, as we are not responsible for undeliverable shipments due to incorrect information.

Impostos e taxas de importação

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.

Undelivered Packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the origin warehouse or destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.

Customer Responsibility

Os clientes são responsáveis por quaisquer consequências ou taxas incorridas caso uma encomenda não seja entregue devido a:

• Endereço ou número de telefone incorretos ou insuficientes.
• O destinatário está inacessível.
• Recusa em assinar o recebimento da encomenda no momento da entrega.
• Optando pela entrega sem assinatura.“
• Recusa de pagamento de impostos locais ou taxas de processamento.
• Não apresentação dos documentos necessários para o desembaraço aduaneiro.
• Roubo ou perda resultante de negligência do destinatário.

Order Assistance & Help

Verification Advice: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Itens com defeito ou faltantes

For faulty or missing items, please email [email protected] with:

• An appropriate subject title.
• Your order number and a clear description of the issue.
• Photos and videos showing the faulty/missing product and the shipping details on the parcel.

Caso sejam necessárias provas adicionais, solicitaremos mais informações. Após a confirmação, providenciaremos a substituição, o reembolso parcial ou o reembolso total, conforme o caso.

Produtos incorretos

We reserve the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.

Special Customs Requirements

• China (Macau, Hong Kong, Taiwan): Please fill in the address and names in Chinese.
• Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods.
• Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)).
• Brazil, Chile, Colombia, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.
• Peru, South Africa, Turkey: Customers must provide a valid ID number for customs clearance.

Rastreando seu pedido

Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier’s website.

Thank you for choosing Hall Effect Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.