배송 정책

주소 정보 및 수정

주소 정확도

• Language Requirement: Please provide addresses in English, including street number, building number, room number, and postal code.
• Modification Process: Contact us before dispatch for changes; no modifications are possible after shipping.

주문 처리 시간

• Standard Processing: Ships within 1~3 영업일.
• Peak Processing: 최대 15영업일 during promotional periods or holidays.

배송 방법

배송 목적지

현재 다음과 같은 국가로 배송하고 있습니다.

DHL / UPS / Fedex Coverage

아프가니스탄, 알바니아, 안도라, 아르헨티나, 아르메니아, 오스트레일리아, 오스트리아, 바레인, 벨라루스, 벨기에, 버뮤다, 브라질, 브루나이, 불가리아, 부르키나파소, 부룬디, 캄보디아, 캐나다, 칠레, 크로아티아, 키프로스, 체코, 덴마크, 이집트, 에스토니아, 핀란드, 프랑스, 독일, 지브롤터, 그리스, 건지, 홍콩, 헝가리, 아이슬란드, 인도네시아, 아일랜드, 이스라엘, 이탈리아, 일본, 저지, 카자흐스탄, 쿠웨이트, 라오스, 라트비아, 리히텐슈타인, 리투아니아, 룩셈부르크, 마카오 특별행정구, 말레이시아, 몰타, 멕시코, 모나코, 네덜란드, 뉴질랜드, 노르웨이, 필리핀, 폴란드, 포르투갈, 루마니아, 산마리노, 사우디아라비아, 싱가포르, 슬로바키아, 슬로베니아, 남아프리카공화국, 대한민국, 스페인, 스웨덴, 스위스, 대만, 태국, 터키, 아랍에미리트, 영국, 미국, 바티칸 시국, 베트남.

윤 익스프레스 보도

Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.

배송 불가 지역

• 영국: Overseas territories and offshore islands (e.g., British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey) are not eligible.
• 미국: Remote areas and overseas territories like Puerto Rico and Guam are excluded. APO/FPO military addresses are also not eligible.
• 남아프리카공화국: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded.
• Philippines / Chile / Colombia: Certain restricted areas are not eligible.
• 싱가포르: 일부 지역에는 배송이 불가능합니다.
• 일본: APO/FPO military addresses and Amazon addresses are excluded.
• 대한민국: Certain remote areas, PO BOX, and military addresses are excluded.
• UAE, 사우디아라비아, 요르단, 레바논: PO BOX addresses are not eligible.

Please ensure the provided address and phone number are accurate to avoid delivery issues, as we are not responsible for undeliverable shipments due to incorrect information.

관세 및 수입세

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.

Undelivered Packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the origin warehouse or destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.

Customer Responsibility

고객은 다음과 같은 사유로 소포가 배송되지 않을 경우 발생하는 모든 결과 또는 수수료에 대한 책임을 져야 합니다.

• 주소 또는 전화번호가 잘못되었거나 불충분합니다.
• 수신자와 연락이 닿지 않습니다.
• 배송 시 소포 수령 서명을 거부함.
• "서명 불필요 배송"을 선택합니다.“
• 지방세 또는 처리 수수료 납부 거부.
• 세관 통관에 필요한 서류를 제출하지 못한 경우.
• 수령인의 과실로 인한 도난 또는 분실.

Order Assistance & Help

Verification Advice: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

결함이 있거나 누락된 품목

For faulty or missing items, please email [email protected] with:

• An appropriate subject title.
• Your order number and a clear description of the issue.
• Photos and videos showing the faulty/missing product and the shipping details on the parcel.

추가 증빙 자료가 필요한 경우, 추가 정보를 요청할 것입니다. 확인 후, 상황에 따라 교환, 부분 환불 또는 전액 환불을 진행해 드리겠습니다.

잘못된 제품

We reserve the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.

Special Customs Requirements

• China (Macau, Hong Kong, Taiwan): Please fill in the address and names in Chinese.
• Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods.
• Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)).
• Brazil, Chile, Colombia, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.
• Peru, South Africa, Turkey: Customers must provide a valid ID number for customs clearance.

주문 추적하기

Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier’s website.

Thank you for choosing Hall Effect Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.