{"id":2272,"date":"2025-05-05T19:53:17","date_gmt":"2025-05-05T11:53:17","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2272"},"modified":"2026-06-06T12:04:00","modified_gmt":"2026-06-06T04:04:00","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/pt\/politica-de-envio\/","title":{"rendered":"Pol\u00edtica de Envio"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2272\" class=\"elementor elementor-2272\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-148e1c93 e-flex e-con-boxed e-con e-parent\" data-id=\"148e1c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b64ec03 elementor-widget elementor-widget-html\" data-id=\"b64ec03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u4fee\u590d\u9876\u90e8\u7a7a\u767d *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important; \/* \u9876\u90e8 padding \u5df2\u8c03\u5c0f *\/\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; margin-bottom: 40px; }\n  .he-sticky-nav {\n    position: sticky;\n    top: 100px;\n    background: #f9fafb;\n    padding: 20px;\n    border-radius: 8px;\n    border: 1px solid #e5e7eb;\n  }\n  .he-nav-title {\n    font-size: 12px;\n    font-weight: 700;\n    color: #9ca3af;\n    text-transform: uppercase;\n    letter-spacing: 1px;\n    margin-bottom: 15px;\n  }\n  .he-nav-link {\n    display: block;\n    padding: 10px 15px;\n    color: #4b5563;\n    text-decoration: none;\n    font-size: 14px;\n    font-weight: 500;\n    border-radius: 6px;\n    transition: all 0.2s;\n    margin-bottom: 5px;\n  }\n  .he-nav-link:hover { background: #f3f4f6; color: #111827; }\n  \n  .he-support-box {\n    margin-top: 30px;\n    padding: 20px;\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    text-align: center;\n  }\n  .he-support-btn {\n    display: inline-block;\n    width: 100%;\n    padding: 10px;\n    margin-top: 10px;\n    background: #111827;\n    color: #fff;\n    text-decoration: none;\n    border-radius: 6px;\n    font-size: 14px;\n    font-weight: 600;\n    transition: background 0.2s;\n  }\n  .he-support-btn:hover { background: #374151; color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-method-card {\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    padding: 20px;\n    margin-bottom: 20px;\n  }\n  .he-method-card h4 { margin-top: 0; color: #111827; border-bottom: 1px solid #f3f4f6; padding-bottom: 10px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Pol\u00edtica de Envio<\/h1>\n  <p>Global Delivery and Service Guide for Hall Effect Keyboard.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Conte\u00fado<\/div>\n      <a href=\"#address\" class=\"he-nav-link\">Address & Modification<\/a>\n      <a href=\"#processing\" class=\"he-nav-link\">Tempo de processamento do pedido<\/a>\n      <a href=\"#methods\" class=\"he-nav-link\">M\u00e9todos de envio<\/a>\n      <a href=\"#destinations\" class=\"he-nav-link\">Destinos de envio<\/a>\n      <a href=\"#undeliverable\" class=\"he-nav-link\">Regi\u00f5es n\u00e3o entreg\u00e1veis<\/a>\n      <a href=\"#taxes\" class=\"he-nav-link\">Duties & Import Taxes<\/a>\n      <a href=\"#undelivered-packages\" class=\"he-nav-link\">Undelivered Packages<\/a>\n      <a href=\"#help\" class=\"he-nav-link\">Assist\u00eancia para Pedidos<\/a>\n      <a href=\"#special\" class=\"he-nav-link\">Requisitos Especiais<\/a>\n      <a href=\"#tracking\" class=\"he-nav-link\">Rastreando seu pedido<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Precisa de ajuda?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Reach out to us directly if you have any order issues.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Contate-nos<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    \n    <div id=\"address\" class=\"he-section\">\n      <h2>Informa\u00e7\u00f5es e altera\u00e7\u00f5es de endere\u00e7o<\/h2>\n      <h4>Precis\u00e3o do endere\u00e7o<\/h4>\n      <ul>\n        <li><strong>Language Requirement:<\/strong> Please provide addresses in English, including street number, building number, room number, and postal code.<\/li>\n        <li><strong>Modification Process:<\/strong> Contact us before dispatch for changes; no modifications are possible after shipping.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"processing\" class=\"he-section\">\n      <h2>Tempo de processamento do pedido<\/h2>\n      <ul>\n        <li><strong>Standard Processing:<\/strong> Ships within <strong>1 a 3 dias \u00fateis<\/strong>.<\/li>\n        <li><strong>Peak Processing:<\/strong> At\u00e9 <strong>15 dias \u00fateis<\/strong> during promotional periods or holidays.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"methods\" class=\"he-section\">\n      <h2>M\u00e9todos de envio<\/h2>\n      \n      <div class=\"he-method-card\">\n        <h4>Envio padr\u00e3o \u2013 Yun Express<\/h4>\n        <p><strong>Timeframe:<\/strong> 7 a 14 dias \u00fateis<\/p>\n        <p><strong>Ideal para:<\/strong> Cost-effective option for non-urgent orders.<\/p>\n      <\/div>\n\n      <div class=\"he-method-card\">\n        <h4>Express Shipping \u2013 DHL \/ UPS \/ Fedex<\/h4>\n        <p><strong>Timeframe:<\/strong> 1-5 business days<\/p>\n        <p><strong>Ideal para:<\/strong> Urgent orders requiring quick delivery.<\/p>\n      <\/div>\n    <\/div>\n\n    <div id=\"destinations\" class=\"he-section\">\n      <h2>Destinos de envio<\/h2>\n      <p>Atualmente, enviamos para os seguintes pa\u00edses:<\/p>\n      \n      <h4>DHL \/ UPS \/ Fedex Coverage<\/h4>\n      <p style=\"font-size: 14px; color: #6b7280; line-height: 1.8;\">Afeganist\u00e3o, Alb\u00e2nia, Andorra, Argentina, Arm\u00eania, Austr\u00e1lia, \u00c1ustria, Bahrein, Bielorr\u00fassia, B\u00e9lgica, Bermudas, Brasil, Brunei, Bulg\u00e1ria, Burkina Faso, Burundi, Camboja, Canad\u00e1, Chile, Cro\u00e1cia, Chipre, Rep\u00fablica Tcheca, Dinamarca, Egito, Est\u00f4nia, Finl\u00e2ndia, Fran\u00e7a, Alemanha, Gibraltar, Gr\u00e9cia, Guernsey, Hong Kong, Hungria, Isl\u00e2ndia, Indon\u00e9sia, Irlanda, Israel, It\u00e1lia, Jap\u00e3o, Jersey, Cazaquist\u00e3o, Kuwait, Laos, Let\u00f4nia, Liechtenstein, Litu\u00e2nia, Luxemburgo, Macau, Mal\u00e1sia, Malta, M\u00e9xico, M\u00f4naco, Pa\u00edses Baixos, Nova Zel\u00e2ndia, Noruega, Filipinas, Pol\u00f4nia, Portugal, Rom\u00eania, San Marino, Ar\u00e1bia Saudita, Singapura, Eslov\u00e1quia, Eslov\u00eania, \u00c1frica do Sul, Coreia do Sul, Espanha, Su\u00e9cia, Su\u00ed\u00e7a, Taiwan, Tail\u00e2ndia, Turquia, Emirados \u00c1rabes Unidos, Reino Unido, Estados Unidos, Cidade do Vaticano, Vietn\u00e3.<\/p>\n\n      <h4>Cobertura Yun Express<\/h4>\n      <p style=\"font-size: 14px; color: #6b7280; line-height: 1.8;\">Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.<\/p>\n    <\/div>\n\n    <div id=\"undeliverable\" class=\"he-section\">\n      <h2>Regi\u00f5es n\u00e3o entreg\u00e1veis<\/h2>\n      <div class=\"he-warning-box\">\n        <strong>Observa\u00e7\u00e3o:<\/strong> Standard Shipping via Yun Express has undeliverable regions. Please verify that your delivery address is not within these regions before placing an order with Standard Shipping. Affiliated islands are generally not eligible for delivery.\n      <\/div>\n      <ul>\n        <li><strong>Reino Unido:<\/strong> Overseas territories and offshore islands (e.g., British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey) are not eligible.<\/li>\n        <li><strong>Estados Unidos:<\/strong> Remote areas and overseas territories like Puerto Rico and Guam are excluded. APO\/FPO military addresses are also not eligible.<\/li>\n        <li><strong>\u00c1frica do Sul:<\/strong> Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded.<\/li>\n        <li><strong>Philippines \/ Chile \/ Colombia:<\/strong> Certain restricted areas are not eligible.<\/li>\n        <li><strong>Cingapura:<\/strong> A entrega n\u00e3o est\u00e1 dispon\u00edvel para determinadas regi\u00f5es.<\/li>\n        <li><strong>Jap\u00e3o:<\/strong> APO\/FPO military addresses and Amazon addresses are excluded.<\/li>\n        <li><strong>Cor\u00e9ia do Sul:<\/strong> Certain remote areas, PO BOX, and military addresses are excluded.<\/li>\n        <li><strong>Emirados \u00c1rabes Unidos, Ar\u00e1bia Saudita, Jord\u00e2nia, L\u00edbano:<\/strong> PO BOX addresses are not eligible.<\/li>\n      <\/ul>\n      <p><em>Please ensure the provided address and phone number are accurate to avoid delivery issues, as we are not responsible for undeliverable shipments due to incorrect information.<\/em><\/p>\n    <\/div>\n\n    <div id=\"taxes\" class=\"he-section\">\n      <h2>Impostos e taxas de importa\u00e7\u00e3o<\/h2>\n      <p><strong>General Policy:<\/strong> Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.<\/p>\n      <p><strong>Tax-Inclusive Shipping:<\/strong> Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.<\/p>\n    <\/div>\n\n    <div id=\"undelivered-packages\" class=\"he-section\">\n      <h2>Undelivered Packages<\/h2>\n      <p><strong>Customs Issues:<\/strong> If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the origin warehouse or destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.<\/p>\n      <p><strong>Returned Packages:<\/strong> If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.<\/p>\n      \n      <h4>Customer Responsibility<\/h4>\n      <p>Os clientes s\u00e3o respons\u00e1veis por quaisquer consequ\u00eancias ou taxas incorridas caso uma encomenda n\u00e3o seja entregue devido a:<\/p>\n      <ul>\n        <li>Endere\u00e7o ou n\u00famero de telefone incorretos ou insuficientes.<\/li>\n        <li>O destinat\u00e1rio est\u00e1 inacess\u00edvel.<\/li>\n        <li>Recusa em assinar o recebimento da encomenda no momento da entrega.<\/li>\n        <li>Optando pela entrega sem assinatura.\u201c<\/li>\n        <li>Recusa de pagamento de impostos locais ou taxas de processamento.<\/li>\n        <li>N\u00e3o apresenta\u00e7\u00e3o dos documentos necess\u00e1rios para o desembara\u00e7o aduaneiro.<\/li>\n        <li>Roubo ou perda resultante de neglig\u00eancia do destinat\u00e1rio.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"help\" class=\"he-section\">\n      <h2>Order Assistance & Help<\/h2>\n      <p><strong>Verification Advice:<\/strong> Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to <strong>take an unboxing video<\/strong> when opening your parcels and products.<\/p>\n      \n      <h4>Itens com defeito ou faltantes<\/h4>\n      <p>For faulty or missing items, please email <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> with:<\/p>\n      <ul>\n        <li>An appropriate subject title.<\/li>\n        <li>Your order number and a clear description of the issue.<\/li>\n        <li>Photos and videos showing the faulty\/missing product and the shipping details on the parcel.<\/li>\n      <\/ul>\n      <p>Caso sejam necess\u00e1rias provas adicionais, solicitaremos mais informa\u00e7\u00f5es. Ap\u00f3s a confirma\u00e7\u00e3o, providenciaremos a substitui\u00e7\u00e3o, o reembolso parcial ou o reembolso total, conforme o caso.<\/p>\n\n      <h4>Produtos incorretos<\/h4>\n      <p>We reserve the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.<\/p>\n    <\/div>\n\n    <div id=\"special\" class=\"he-section\">\n      <h2>Special Customs Requirements<\/h2>\n      <ul>\n        <li><strong>China (Macau, Hong Kong, Taiwan):<\/strong> Please fill in the address and names in Chinese.<\/li>\n        <li><strong>Taiwan:<\/strong> Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods.<\/li>\n        <li><strong>Korea:<\/strong> Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)).<\/li>\n        <li><strong>Brazil, Chile, Colombia, Norway:<\/strong> Please provide the recipient\u2019s tax ID or VOEC number to ensure smooth customs clearance.<\/li>\n        <li><strong>Peru, South Africa, Turkey:<\/strong> Customers must provide a valid ID number for customs clearance.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"tracking\" class=\"he-section\">\n      <h2>Rastreando seu pedido<\/h2>\n      <p>Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier\u2019s website.<\/p>\n      \n      <p style=\"margin-top: 40px; padding-top: 20px; border-top: 1px solid #e5e7eb; text-align: center; color: #6b7280;\">\n        Thank you for choosing Hall Effect Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.\n      <\/p>\n    <\/div>\n\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Global Delivery and Service Guide for Hall Effect Keyboard. Contents Address &#038; Modification Order Processing Time Shipping Methods Shipping Destinations Undeliverable Regions Duties &#038; Import Taxes Undelivered Packages Order Assistance Special Requirements Tracking Your Order Need Support? Reach out to us directly if you have any order issues. Contact Us Address Information and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2272","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/comments?post=2272"}],"version-history":[{"count":11,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2272\/revisions"}],"predecessor-version":[{"id":9081,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2272\/revisions\/9081"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/media?parent=2272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}