{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-10-12T21:20:24","modified_gmt":"2026-10-12T13:20:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/pt\/politica-de-reembolso-e-devolucao\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u589e\u5f3a\u7248 *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important;\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; margin-bottom: 40px; }\n  .he-sticky-nav {\n    position: sticky;\n    top: 100px;\n    background: #f9fafb;\n    padding: 20px;\n    border-radius: 8px;\n    border: 1px solid #e5e7eb;\n  }\n  .he-nav-title {\n    font-size: 12px;\n    font-weight: 700;\n    color: #9ca3af;\n    text-transform: uppercase;\n    letter-spacing: 1px;\n    margin-bottom: 15px;\n  }\n  .he-nav-link {\n    display: block;\n    padding: 10px 15px;\n    color: #4b5563;\n    text-decoration: none;\n    font-size: 14px;\n    font-weight: 500;\n    border-radius: 6px;\n    transition: all 0.2s;\n    margin-bottom: 5px;\n  }\n  .he-nav-link:hover { background: #f3f4f6; color: #111827; }\n  \n  .he-support-box {\n    margin-top: 30px;\n    padding: 20px;\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    text-align: center;\n  }\n  .he-support-btn {\n    display: inline-block;\n    width: 100%;\n    padding: 10px;\n    margin-top: 10px;\n    background: #111827;\n    color: #fff;\n    text-decoration: none;\n    border-radius: 6px;\n    font-size: 14px;\n    font-weight: 600;\n    transition: background 0.2s;\n  }\n  .he-support-btn:hover { background: #374151; color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o<\/h1>\n  <p>Tudo o que voc\u00ea precisa saber sobre nossos processos de devolu\u00e7\u00e3o, troca e reembolso para o seu teclado com efeito Hall.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Conte\u00fado<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">\u00c2mbito de aplica\u00e7\u00e3o<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Cancelamento do pedido<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">Pol\u00edtica de devolu\u00e7\u00e3o de 7 dias<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Exce\u00e7\u00f5es \/ N\u00e3o retorn\u00e1veis<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">Processo de Devolu\u00e7\u00e3o<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">Reembolsos<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">Trocas<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Isen\u00e7\u00e3o de responsabilidade<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Precisa de ajuda?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Entre em contato conosco diretamente se tiver algum problema com o produto.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Contate-nos<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>\u00c2mbito de aplica\u00e7\u00e3o<\/h2>\n      <p>As pol\u00edticas a seguir aplicam-se somente a produtos adquiridos em <strong>halleffectkeyboard.com<\/strong>. Se voc\u00ea adquiriu o produto em outro local, entre em contato com o vendedor original para obter informa\u00e7\u00f5es sobre devolu\u00e7\u00f5es ou suporte ao cliente.<\/p>\n      <p>Se tiver algum problema ou d\u00favida sobre o produto, entre em contato conosco pelo endere\u00e7o: <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Cancelamento do pedido<\/h2>\n      <p>Caso deseje cancelar um pedido, fa\u00e7a a solicita\u00e7\u00e3o antes do envio. Normalmente, levamos <strong>1 a 3 dias \u00fateis<\/strong> Para processar os pedidos e, caso o pedido j\u00e1 tenha sido enviado, enviaremos uma notifica\u00e7\u00e3o de envio por e-mail.<\/p>\n      <p>Se ainda assim desejar cancelar o pedido ap\u00f3s o envio, tentaremos entrar em contato com a transportadora para interceptar o pacote; no entanto, <strong>A intercepta\u00e7\u00e3o n\u00e3o \u00e9 garantida.<\/strong>. Se a solicita\u00e7\u00e3o for bem-sucedida, cancelaremos o pedido, mas os custos de envio incorridos n\u00e3o ser\u00e3o reembolsados.<\/p>\n      <p>If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>Pol\u00edtica de devolu\u00e7\u00e3o de 7 dias<\/h2>\n      <p>Oferecemos uma pol\u00edtica de devolu\u00e7\u00e3o de 7 dias, permitindo que voc\u00ea solicite uma devolu\u00e7\u00e3o dentro desse prazo. <strong>7 dias ap\u00f3s o recebimento do seu item<\/strong> (conforme confirmado pelo registro de rastreamento do envio).<\/p>\n      \n      <h4>Non-Quality Returns for Ordinary Products<\/h4>\n      <p>For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.<\/p>\n      <h4>Quality-Related Returns<\/h4>\n      <p>Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.<\/p>\n\n      <div class=\"he-alert-box\">\n        <strong>Return Shipping Costs:<\/strong> We cover return shipping costs for approved quality-related returns. For non-quality returns, the customer pays the return shipping costs. Customers arrange the return shipment themselves; we do not provide return labels. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable. For non-quality returns, original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Exce\u00e7\u00f5es \/ Itens n\u00e3o retorn\u00e1veis<\/h2>\n      <ul>\n        <li>Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.<\/li>\n        <li>This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.<\/li>\n      <\/ul>\n      <p>Nossa pol\u00edtica de devolu\u00e7\u00e3o aplica-se exclusivamente a produtos destinados ao uso pessoal e n\u00e3o se estende a uso comercial, aluguel ou uso indevido. Al\u00e9m disso, n\u00e3o ser\u00e3o aceitas devolu\u00e7\u00f5es por danos resultantes de uso indevido, manuten\u00e7\u00e3o inadequada, falta de manuten\u00e7\u00e3o preventiva ou descumprimento do manual do usu\u00e1rio.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Contact Us Before Returning an Item:<\/strong> Quality-related returns are accepted for all products. For non-quality reasons, only ordinary products that are unused and in intact original packaging are eligible. Contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> within 7 days of delivery with your order number, reason for return, and relevant photos. Please wait for return approval before sending any item back.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>Processo de Devolu\u00e7\u00e3o<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Contate o Servi\u00e7o de Atendimento ao Cliente<\/h4>\n          <p>Entre em contato com nosso servi\u00e7o de atendimento ao cliente em <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> Para iniciar uma solicita\u00e7\u00e3o de devolu\u00e7\u00e3o ou reembolso, inclua o n\u00famero do seu pedido e o motivo da devolu\u00e7\u00e3o em sua mensagem.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>Aprova\u00e7\u00e3o de devolu\u00e7\u00e3o<\/h4>\n          <p>Contact customer service first. After we confirm that your request meets the return conditions, we will provide the return warehouse address in China and further instructions privately by email.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Embale seu item<\/h4>\n          <p>Pack the item securely for the return shipment. For non-quality returns, the item must be unused and its original packaging must be intact.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Instru\u00e7\u00f5es de envio<\/h4>\n          <p>Our customer service team will provide the warehouse address in China after approving your return; the address is not published on this page. Customers arrange shipment themselves, and we do not provide return labels. Please follow the approved return instructions.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>Reembolsos<\/h2>\n      <p>After receiving and inspecting your returned item, we will process the approved refund to your original payment method within <strong>10 dias \u00fateis<\/strong>. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.<\/p>\n      <p>If your refund has not been processed within 10 business days after we receive and inspect your return, please contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> for an update.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>Trocas<\/h2>\n      <p>S\u00f3 oferecemos trocas para itens que apresentem defeito ou estejam danificados no momento do recebimento. Se precisar trocar um item pelo mesmo produto, a maneira mais r\u00e1pida de garantir um processo de troca tranquilo \u00e9 a seguinte:<\/p>\n      <ol>\n        <li>Inicie uma devolu\u00e7\u00e3o para o item defeituoso ou danificado seguindo os passos descritos em nossa Pol\u00edtica de Devolu\u00e7\u00e3o.<\/li>\n        <li>Ap\u00f3s a sua devolu\u00e7\u00e3o ser aceita e processada, fa\u00e7a uma nova compra do item que deseja receber.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Isen\u00e7\u00e3o de responsabilidade<\/h2>\n      <p>Note que n\u00e3o nos responsabilizamos por quaisquer danos consequentes resultantes do uso do produto. Al\u00e9m disso, nossa pol\u00edtica de reembolso n\u00e3o cobre danos causados por fatores externos.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Se tiver alguma d\u00favida sobre a devolu\u00e7\u00e3o ou troca do seu artigo, entre em contacto connosco atrav\u00e9s do endere\u00e7o: <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/pt\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}