{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-10-12T21:20:24","modified_gmt":"2026-10-12T13:20:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/it\/politica-di-rimborso-e-reso\/","title":{"rendered":"Politica di rimborsi e resi"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; 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color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Politica di rimborsi e resi<\/h1>\n  <p>Tutto ci\u00f2 che devi sapere sulle nostre procedure di reso, cambio e rimborso per la tua tastiera a effetto Hall.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Contenuto<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">Ambito di applicazione<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Annullamento dell&#039;ordine<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">Politica di reso di 7 giorni<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Eccezioni \/ Non restituibile<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">Procedura di reso<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">Rimborsi<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">Scambi<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Disclaimer<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Hai bisogno di assistenza?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">In caso di problemi con il prodotto, contattateci direttamente.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Contattaci<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>Ambito di applicazione<\/h2>\n      <p>Le seguenti politiche si applicano solo ai prodotti acquistati da <strong>halleffectkeyboard.com<\/strong>. Se hai acquistato l&#039;articolo altrove, contatta il rivenditore originale per resi o assistenza clienti.<\/p>\n      <p>Se hai problemi o domande sul prodotto, puoi contattarci all&#039;indirizzo <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Annullamento dell&#039;ordine<\/h2>\n      <p>Qualora desideri annullare un ordine, ti preghiamo di effettuare la richiesta prima che l&#039;ordine venga spedito. In genere, ci prendiamo <strong>1-3 giorni lavorativi<\/strong> per elaborare gli ordini, e se l&#039;ordine \u00e8 gi\u00e0 stato spedito, invieremo una notifica di spedizione via e-mail.<\/p>\n      <p>Se desideri ancora annullare l&#039;ordine dopo che \u00e8 stato spedito, tenteremo di contattare il corriere per intercettare il pacco; tuttavia, <strong>L&#039;intercettazione non \u00e8 garantita<\/strong>. In caso di esito positivo, annulleremo l&#039;ordine, ma le spese di spedizione sostenute non saranno rimborsabili.<\/p>\n      <p>If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>Politica di reso di 7 giorni<\/h2>\n      <p>Offriamo una politica di reso di 7 giorni, che ti consente di richiedere un reso entro <strong>7 giorni dal ricevimento dell&#039;articolo<\/strong> (come confermato dal codice di tracciamento della spedizione).<\/p>\n      \n      <h4>Non-Quality Returns for Ordinary Products<\/h4>\n      <p>For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.<\/p>\n      <h4>Quality-Related Returns<\/h4>\n      <p>Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.<\/p>\n\n      <div class=\"he-alert-box\">\n        <strong>Return Shipping Costs:<\/strong> We cover return shipping costs for approved quality-related returns. For non-quality returns, the customer pays the return shipping costs. Customers arrange the return shipment themselves; we do not provide return labels. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable. For non-quality returns, original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Eccezioni \/ Articoli non restituibili<\/h2>\n      <ul>\n        <li>Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.<\/li>\n        <li>This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.<\/li>\n      <\/ul>\n      <p>La nostra politica di reso si applica esclusivamente ai prodotti destinati all&#039;uso personale e non si estende a usi commerciali, di noleggio o non previsti. Inoltre, non si accettano resi per danni derivanti da uso improprio, manutenzione inadeguata, mancata esecuzione della manutenzione preventiva o mancato rispetto del manuale d&#039;uso.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Contact Us Before Returning an Item:<\/strong> Quality-related returns are accepted for all products. For non-quality reasons, only ordinary products that are unused and in intact original packaging are eligible. Contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> within 7 days of delivery with your order number, reason for return, and relevant photos. Please wait for return approval before sending any item back.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>Procedura di reso<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Contatta il servizio clienti<\/h4>\n          <p>Contatta il nostro servizio clienti all&#039;indirizzo <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> Per avviare una richiesta di reso o rimborso, si prega di includere il numero d&#039;ordine e il motivo del reso nel messaggio.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>Approvazione del reso<\/h4>\n          <p>Contact customer service first. After we confirm that your request meets the return conditions, we will provide the return warehouse address in China and further instructions privately by email.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Imballa il tuo articolo<\/h4>\n          <p>Pack the item securely for the return shipment. For non-quality returns, the item must be unused and its original packaging must be intact.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Istruzioni di spedizione<\/h4>\n          <p>Our customer service team will provide the warehouse address in China after approving your return; the address is not published on this page. Customers arrange shipment themselves, and we do not provide return labels. Please follow the approved return instructions.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>Rimborsi<\/h2>\n      <p>After receiving and inspecting your returned item, we will process the approved refund to your original payment method within <strong>10 giorni lavorativi<\/strong>. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.<\/p>\n      <p>If your refund has not been processed within 10 business days after we receive and inspect your return, please contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> for an update.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>Scambi<\/h2>\n      <p>Offriamo la possibilit\u00e0 di sostituire solo gli articoli difettosi o danneggiati al momento della ricezione. Se hai bisogno di sostituire un articolo con lo stesso prodotto, il modo pi\u00f9 rapido per garantire una procedura di sostituzione senza intoppi \u00e8 il seguente:<\/p>\n      <ol>\n        <li>Avvia la procedura di reso per l&#039;articolo difettoso o danneggiato seguendo i passaggi descritti nella nostra Politica di reso.<\/li>\n        <li>Una volta che il reso sar\u00e0 accettato ed elaborato, effettua un nuovo ordine per l&#039;articolo che desideri ricevere.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Disclaimer<\/h2>\n      <p>Si prega di notare che non siamo responsabili per eventuali danni consequenziali derivanti dall&#039;utilizzo del prodotto. Inoltre, la nostra politica di rimborso non copre i danni causati da fattori esterni.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Se hai domande sulla restituzione o sulla sostituzione del tuo articolo, contattaci all&#039;indirizzo <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/it\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}