{"id":2272,"date":"2025-05-05T19:53:17","date_gmt":"2025-05-05T11:53:17","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2272"},"modified":"2026-06-06T12:04:00","modified_gmt":"2026-06-06T04:04:00","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/fr\/politique-dexpedition\/","title":{"rendered":"Politique d&#039;exp\u00e9dition"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2272\" class=\"elementor elementor-2272\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-148e1c93 e-flex e-con-boxed e-con e-parent\" data-id=\"148e1c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b64ec03 elementor-widget elementor-widget-html\" data-id=\"b64ec03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; 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color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-method-card {\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    padding: 20px;\n    margin-bottom: 20px;\n  }\n  .he-method-card h4 { margin-top: 0; color: #111827; border-bottom: 1px solid #f3f4f6; padding-bottom: 10px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Politique d&#039;exp\u00e9dition<\/h1>\n  <p>Global Delivery and Service Guide for Hall Effect Keyboard.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Contenu<\/div>\n      <a href=\"#address\" class=\"he-nav-link\">Address & Modification<\/a>\n      <a href=\"#processing\" class=\"he-nav-link\">D\u00e9lai de traitement de la commande<\/a>\n      <a href=\"#methods\" class=\"he-nav-link\">M\u00e9thodes d&#039;exp\u00e9dition<\/a>\n      <a href=\"#destinations\" class=\"he-nav-link\">Destinations d&#039;exp\u00e9dition<\/a>\n      <a href=\"#undeliverable\" class=\"he-nav-link\">R\u00e9gions non desservies<\/a>\n      <a href=\"#taxes\" class=\"he-nav-link\">Duties & Import Taxes<\/a>\n      <a href=\"#undelivered-packages\" class=\"he-nav-link\">Undelivered Packages<\/a>\n      <a href=\"#help\" class=\"he-nav-link\">Aide \u00e0 la commande<\/a>\n      <a href=\"#special\" class=\"he-nav-link\">Exigences particuli\u00e8res<\/a>\n      <a href=\"#tracking\" class=\"he-nav-link\">Suivi de votre commande<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Besoin d&#039;aide ?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Reach out to us directly if you have any order issues.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Contactez-nous<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    \n    <div id=\"address\" class=\"he-section\">\n      <h2>Informations et modifications d&#039;adresse<\/h2>\n      <h4>Exactitude de l&#039;adresse<\/h4>\n      <ul>\n        <li><strong>Language Requirement:<\/strong> Please provide addresses in English, including street number, building number, room number, and postal code.<\/li>\n        <li><strong>Modification Process:<\/strong> Contact us before dispatch for changes; no modifications are possible after shipping.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"processing\" class=\"he-section\">\n      <h2>D\u00e9lai de traitement de la commande<\/h2>\n      <ul>\n        <li><strong>Standard Processing:<\/strong> Ships within <strong>1 \u00e0 3 jours ouvrables<\/strong>.<\/li>\n        <li><strong>Peak Processing:<\/strong> Jusqu&#039;\u00e0 <strong>15 jours ouvrables<\/strong> during promotional periods or holidays.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"methods\" class=\"he-section\">\n      <h2>M\u00e9thodes d&#039;exp\u00e9dition<\/h2>\n      \n      <div class=\"he-method-card\">\n        <h4>Livraison standard \u2013 Yun Express<\/h4>\n        <p><strong>Timeframe:<\/strong> 7 \u00e0 14 jours ouvrables<\/p>\n        <p><strong>Id\u00e9al pour :<\/strong> Cost-effective option for non-urgent orders.<\/p>\n      <\/div>\n\n      <div class=\"he-method-card\">\n        <h4>Express Shipping \u2013 DHL \/ UPS \/ Fedex<\/h4>\n        <p><strong>Timeframe:<\/strong> 1-5 business days<\/p>\n        <p><strong>Id\u00e9al pour :<\/strong> Urgent orders requiring quick delivery.<\/p>\n      <\/div>\n    <\/div>\n\n    <div id=\"destinations\" class=\"he-section\">\n      <h2>Destinations d&#039;exp\u00e9dition<\/h2>\n      <p>Nous livrons actuellement dans les pays suivants\u00a0:<\/p>\n      \n      <h4>DHL \/ UPS \/ Fedex Coverage<\/h4>\n      <p style=\"font-size: 14px; color: #6b7280; line-height: 1.8;\">Afghanistan, Albanie, Andorre, Argentine, Arm\u00e9nie, Australie, Autriche, Bahre\u00efn, Bi\u00e9lorussie, Belgique, Bermudes, Br\u00e9sil, Brunei, Bulgarie, Burkina Faso, Burundi, Cambodge, Canada, Chili, Croatie, Chypre, Tch\u00e9quie, Danemark, \u00c9gypte, Estonie, Finlande, France, Allemagne, Gibraltar, Gr\u00e8ce, Guernesey, Hong Kong, Hongrie, Islande, Indon\u00e9sie, Irlande, Isra\u00ebl, Italie, Japon, Jersey, Kazakhstan, Kowe\u00eft, Laos, Lettonie, Liechtenstein, Lituanie, Luxembourg, Macao, Malaisie, Malte, Mexique, Monaco, Pays-Bas, Nouvelle-Z\u00e9lande, Norv\u00e8ge, Philippines, Pologne, Portugal, Roumanie, Saint-Marin, Arabie saoudite, Singapour, Slovaquie, Slov\u00e9nie, Afrique du Sud, Cor\u00e9e du Sud, Espagne, Su\u00e8de, Suisse, Ta\u00efwan, Tha\u00eflande, Turquie, \u00c9mirats arabes unis, Royaume-Uni, \u00c9tats-Unis, Vatican, Vietnam.<\/p>\n\n      <h4>Couverture de Yun Express<\/h4>\n      <p style=\"font-size: 14px; color: #6b7280; line-height: 1.8;\">Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.<\/p>\n    <\/div>\n\n    <div id=\"undeliverable\" class=\"he-section\">\n      <h2>R\u00e9gions non desservies<\/h2>\n      <div class=\"he-warning-box\">\n        <strong>Note:<\/strong> Standard Shipping via Yun Express has undeliverable regions. Please verify that your delivery address is not within these regions before placing an order with Standard Shipping. Affiliated islands are generally not eligible for delivery.\n      <\/div>\n      <ul>\n        <li><strong>Royaume-Uni:<\/strong> Overseas territories and offshore islands (e.g., British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey) are not eligible.<\/li>\n        <li><strong>\u00c9tats-Unis:<\/strong> Remote areas and overseas territories like Puerto Rico and Guam are excluded. APO\/FPO military addresses are also not eligible.<\/li>\n        <li><strong>Afrique du Sud:<\/strong> Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded.<\/li>\n        <li><strong>Philippines \/ Chile \/ Colombia:<\/strong> Certain restricted areas are not eligible.<\/li>\n        <li><strong>Singapour:<\/strong> La livraison n&#039;est pas disponible dans certaines r\u00e9gions.<\/li>\n        <li><strong>Japon:<\/strong> APO\/FPO military addresses and Amazon addresses are excluded.<\/li>\n        <li><strong>Cor\u00e9e du Sud:<\/strong> Certain remote areas, PO BOX, and military addresses are excluded.<\/li>\n        <li><strong>\u00c9mirats arabes unis, Arabie Saoudite, Jordanie, Liban\u00a0:<\/strong> PO BOX addresses are not eligible.<\/li>\n      <\/ul>\n      <p><em>Please ensure the provided address and phone number are accurate to avoid delivery issues, as we are not responsible for undeliverable shipments due to incorrect information.<\/em><\/p>\n    <\/div>\n\n    <div id=\"taxes\" class=\"he-section\">\n      <h2>Droits de douane et taxes \u00e0 l&#039;importation<\/h2>\n      <p><strong>General Policy:<\/strong> Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.<\/p>\n      <p><strong>Tax-Inclusive Shipping:<\/strong> Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.<\/p>\n    <\/div>\n\n    <div id=\"undelivered-packages\" class=\"he-section\">\n      <h2>Undelivered Packages<\/h2>\n      <p><strong>Customs Issues:<\/strong> If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the origin warehouse or destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.<\/p>\n      <p><strong>Returned Packages:<\/strong> If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.<\/p>\n      \n      <h4>Customer Responsibility<\/h4>\n      <p>Les clients sont responsables des cons\u00e9quences et des frais encourus si un colis n&#039;est pas livr\u00e9 pour les raisons suivantes\u00a0:<\/p>\n      <ul>\n        <li>Adresse ou num\u00e9ro de t\u00e9l\u00e9phone incorrect ou insuffisant.<\/li>\n        <li>Destinataire injoignable.<\/li>\n        <li>Refus de signer pour le colis \u00e0 la livraison.<\/li>\n        <li>Choisir la \u201c livraison sans signature \u201d.\u201d<\/li>\n        <li>Refus de payer les taxes locales ou les frais de traitement.<\/li>\n        <li>D\u00e9faut de pr\u00e9sentation des documents n\u00e9cessaires au d\u00e9douanement.<\/li>\n        <li>Vol ou perte r\u00e9sultant de la n\u00e9gligence du destinataire.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"help\" class=\"he-section\">\n      <h2>Order Assistance & Help<\/h2>\n      <p><strong>Verification Advice:<\/strong> Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to <strong>take an unboxing video<\/strong> when opening your parcels and products.<\/p>\n      \n      <h4>Articles d\u00e9fectueux ou manquants<\/h4>\n      <p>For faulty or missing items, please email <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> with:<\/p>\n      <ul>\n        <li>An appropriate subject title.<\/li>\n        <li>Your order number and a clear description of the issue.<\/li>\n        <li>Photos and videos showing the faulty\/missing product and the shipping details on the parcel.<\/li>\n      <\/ul>\n      <p>Si des justificatifs suppl\u00e9mentaires sont n\u00e9cessaires, nous vous demanderons des informations compl\u00e9mentaires. Une fois la demande confirm\u00e9e, nous proc\u00e9derons \u00e0 un remplacement, un remboursement partiel ou un remboursement int\u00e9gral, selon le cas.<\/p>\n\n      <h4>Produits incorrects<\/h4>\n      <p>We reserve the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.<\/p>\n    <\/div>\n\n    <div id=\"special\" class=\"he-section\">\n      <h2>Special Customs Requirements<\/h2>\n      <ul>\n        <li><strong>China (Macau, Hong Kong, Taiwan):<\/strong> Please fill in the address and names in Chinese.<\/li>\n        <li><strong>Taiwan:<\/strong> Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods.<\/li>\n        <li><strong>Korea:<\/strong> Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)).<\/li>\n        <li><strong>Brazil, Chile, Colombia, Norway:<\/strong> Please provide the recipient\u2019s tax ID or VOEC number to ensure smooth customs clearance.<\/li>\n        <li><strong>Peru, South Africa, Turkey:<\/strong> Customers must provide a valid ID number for customs clearance.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div id=\"tracking\" class=\"he-section\">\n      <h2>Suivi de votre commande<\/h2>\n      <p>Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier\u2019s website.<\/p>\n      \n      <p style=\"margin-top: 40px; padding-top: 20px; border-top: 1px solid #e5e7eb; text-align: center; color: #6b7280;\">\n        Thank you for choosing Hall Effect Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.\n      <\/p>\n    <\/div>\n\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Global Delivery and Service Guide for Hall Effect Keyboard. Contents Address &#038; Modification Order Processing Time Shipping Methods Shipping Destinations Undeliverable Regions Duties &#038; Import Taxes Undelivered Packages Order Assistance Special Requirements Tracking Your Order Need Support? Reach out to us directly if you have any order issues. Contact Us Address Information and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2272","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/comments?post=2272"}],"version-history":[{"count":11,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2272\/revisions"}],"predecessor-version":[{"id":9081,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2272\/revisions\/9081"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/media?parent=2272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}