{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-10-12T21:20:24","modified_gmt":"2026-10-12T13:20:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u589e\u5f3a\u7248 *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important;\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; 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color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Politique de remboursement et de retour<\/h1>\n  <p>Tout ce que vous devez savoir sur nos proc\u00e9dures de retour, d&#039;\u00e9change et de remboursement pour votre clavier \u00e0 effet Hall.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Contenu<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">Champ d&#039;application<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Annulation de commande<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">Politique de retour de 7 jours<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Exceptions \/ Non retournables<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">Processus de retour<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">Remboursements<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">\u00c9changes<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Clause de non-responsabilit\u00e9<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Besoin d&#039;aide ?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">N&#039;h\u00e9sitez pas \u00e0 nous contacter directement si vous rencontrez des probl\u00e8mes avec nos produits.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Contactez-nous<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>Champ d&#039;application<\/h2>\n      <p>Les politiques suivantes s&#039;appliquent uniquement aux produits achet\u00e9s aupr\u00e8s de <strong>halleffectkeyboard.com<\/strong>. Si vous avez achet\u00e9 votre article ailleurs, veuillez contacter le d\u00e9taillant d&#039;origine pour les retours ou le service client.<\/p>\n      <p>Si vous rencontrez des probl\u00e8mes ou avez des questions concernant nos produits, n&#039;h\u00e9sitez pas \u00e0 nous contacter \u00e0 l&#039;adresse suivante\u00a0: <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Annulation de commande<\/h2>\n      <p>Si vous souhaitez annuler une commande, veuillez en faire la demande avant son exp\u00e9dition. En g\u00e9n\u00e9ral, nous prenons un certain temps avant que la commande ne soit exp\u00e9di\u00e9e. <strong>1 \u00e0 3 jours ouvrables<\/strong> pour traiter les commandes, et si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e, nous enverrons une notification d&#039;exp\u00e9dition par e-mail.<\/p>\n      <p>Si vous souhaitez toujours annuler la commande apr\u00e8s son exp\u00e9dition, nous tenterons de contacter le transporteur pour qu&#039;il intercepte le colis\u00a0; cependant, <strong>L&#039;interception n&#039;est pas garantie.<\/strong>. Si la demande est accept\u00e9e, nous annulerons la commande, mais les frais d&#039;exp\u00e9dition engag\u00e9s ne sont pas remboursables.<\/p>\n      <p>If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>Politique de retour de 7 jours<\/h2>\n      <p>Nous offrons une politique de retour de 7 jours, vous permettant de demander un retour dans ce d\u00e9lai. <strong>7 jours apr\u00e8s r\u00e9ception de votre article<\/strong> (comme le confirme le suivi de l&#039;exp\u00e9dition).<\/p>\n      \n      <h4>Non-Quality Returns for Ordinary Products<\/h4>\n      <p>For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.<\/p>\n      <h4>Quality-Related Returns<\/h4>\n      <p>Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.<\/p>\n\n      <div class=\"he-alert-box\">\n        <strong>Return Shipping Costs:<\/strong> We cover return shipping costs for approved quality-related returns. For non-quality returns, the customer pays the return shipping costs. Customers arrange the return shipment themselves; we do not provide return labels. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable. For non-quality returns, original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Exceptions \/ Articles non retournables<\/h2>\n      <ul>\n        <li>Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.<\/li>\n        <li>This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.<\/li>\n      <\/ul>\n      <p>Notre politique de retour s&#039;applique exclusivement aux produits destin\u00e9s \u00e0 un usage personnel et ne couvre pas les usages commerciaux, la location ou toute utilisation non conforme. De plus, les retours ne sont pas accept\u00e9s en cas de dommages r\u00e9sultant d&#039;une mauvaise utilisation, d&#039;un entretien inad\u00e9quat, d&#039;un d\u00e9faut d&#039;entretien pr\u00e9ventif ou du non-respect du manuel d&#039;utilisation.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Contact Us Before Returning an Item:<\/strong> Quality-related returns are accepted for all products. For non-quality reasons, only ordinary products that are unused and in intact original packaging are eligible. Contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> within 7 days of delivery with your order number, reason for return, and relevant photos. Please wait for return approval before sending any item back.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>Processus de retour<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Contactez le service client<\/h4>\n          <p>Contactez notre service client \u00e0 l&#039;adresse suivante : <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> Pour toute demande de retour ou de remboursement, veuillez indiquer votre num\u00e9ro de commande et le motif du retour dans votre message.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>Approbation de retour<\/h4>\n          <p>Contact customer service first. After we confirm that your request meets the return conditions, we will provide the return warehouse address in China and further instructions privately by email.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Emballez votre article<\/h4>\n          <p>Pack the item securely for the return shipment. For non-quality returns, the item must be unused and its original packaging must be intact.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Instructions d&#039;exp\u00e9dition<\/h4>\n          <p>Our customer service team will provide the warehouse address in China after approving your return; the address is not published on this page. Customers arrange shipment themselves, and we do not provide return labels. Please follow the approved return instructions.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>Remboursements<\/h2>\n      <p>After receiving and inspecting your returned item, we will process the approved refund to your original payment method within <strong>10 jours ouvrables<\/strong>. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.<\/p>\n      <p>If your refund has not been processed within 10 business days after we receive and inspect your return, please contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> for an update.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>\u00c9changes<\/h2>\n      <p>Nous n&#039;acceptons les \u00e9changes que pour les articles d\u00e9fectueux ou endommag\u00e9s \u00e0 la r\u00e9ception. Si vous souhaitez \u00e9changer un article contre le m\u00eame produit, voici la proc\u00e9dure la plus rapide pour un \u00e9change sans encombre\u00a0:<\/p>\n      <ol>\n        <li>Pour retourner un article d\u00e9fectueux ou endommag\u00e9, veuillez suivre les \u00e9tapes d\u00e9crites dans notre politique de retour.<\/li>\n        <li>Une fois votre retour accept\u00e9 et trait\u00e9, effectuez un achat s\u00e9par\u00e9 pour le nouvel article que vous souhaitez recevoir.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Clause de non-responsabilit\u00e9<\/h2>\n      <p>Veuillez noter que nous ne sommes pas responsables des dommages indirects r\u00e9sultant de l&#039;utilisation du produit. De plus, notre politique de remboursement ne couvre pas les dommages caus\u00e9s par des facteurs externes.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Si vous avez des questions concernant le retour ou l&#039;\u00e9change de votre article, veuillez nous contacter \u00e0 l&#039;adresse suivante : <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/fr\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}