{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-10-12T21:20:24","modified_gmt":"2026-10-12T13:20:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/fi\/hyvitys-ja-palautuskaytanto\/","title":{"rendered":"Palautus- ja palautusk\u00e4yt\u00e4nt\u00f6"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u589e\u5f3a\u7248 *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important;\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; margin-bottom: 40px; }\n  .he-sticky-nav {\n    position: sticky;\n    top: 100px;\n    background: #f9fafb;\n    padding: 20px;\n    border-radius: 8px;\n    border: 1px solid #e5e7eb;\n  }\n  .he-nav-title {\n    font-size: 12px;\n    font-weight: 700;\n    color: #9ca3af;\n    text-transform: uppercase;\n    letter-spacing: 1px;\n    margin-bottom: 15px;\n  }\n  .he-nav-link {\n    display: block;\n    padding: 10px 15px;\n    color: #4b5563;\n    text-decoration: none;\n    font-size: 14px;\n    font-weight: 500;\n    border-radius: 6px;\n    transition: all 0.2s;\n    margin-bottom: 5px;\n  }\n  .he-nav-link:hover { background: #f3f4f6; color: #111827; }\n  \n  .he-support-box {\n    margin-top: 30px;\n    padding: 20px;\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    text-align: center;\n  }\n  .he-support-btn {\n    display: inline-block;\n    width: 100%;\n    padding: 10px;\n    margin-top: 10px;\n    background: #111827;\n    color: #fff;\n    text-decoration: none;\n    border-radius: 6px;\n    font-size: 14px;\n    font-weight: 600;\n    transition: background 0.2s;\n  }\n  .he-support-btn:hover { background: #374151; color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>Palautus- ja palautusk\u00e4yt\u00e4nt\u00f6<\/h1>\n  <p>Kaikki mit\u00e4 sinun tarvitsee tiet\u00e4\u00e4 Hall Effect -n\u00e4pp\u00e4imist\u00f6si palautus-, vaihto- ja hyvitysprosesseista.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Sis\u00e4llys<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">Soveltamisala<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Tilauksen peruutus<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">7 p\u00e4iv\u00e4n palautusoikeus<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Poikkeukset \/ Ei palautettavissa<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">Palautusprosessi<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">Hyvitykset<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">Vaihdot<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Vastuuvapauslauseke<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Tarvitsetko tukea?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Ota meihin suoraan yhteytt\u00e4, jos sinulla on tuoteongelmia.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Ota yhteytt\u00e4<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>Soveltamisala<\/h2>\n      <p>Seuraavat k\u00e4yt\u00e4nn\u00f6t koskevat vain tuotteita, jotka on ostettu <strong>halleffectkeyboard.com<\/strong>. Jos ostit tuotteen muualta, ota yhteytt\u00e4 alkuper\u00e4iseen j\u00e4lleenmyyj\u00e4\u00e4n palautusta tai asiakastukea varten.<\/p>\n      <p>Jos sinulla on tuotteisiin liittyvi\u00e4 kysymyksi\u00e4 tai ongelmia, ota meihin yhteytt\u00e4 osoitteessa <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Tilauksen peruutus<\/h2>\n      <p>Jos haluat peruuttaa tilauksen, tee pyynt\u00f6 ennen tilauksen l\u00e4hett\u00e4mist\u00e4. Yleens\u00e4 otamme <strong>1\u20133 arkip\u00e4iv\u00e4\u00e4<\/strong> tilausten k\u00e4sittelyyn, ja jos tilaus on jo l\u00e4hetetty, l\u00e4het\u00e4mme l\u00e4hetysilmoituksen s\u00e4hk\u00f6postitse.<\/p>\n      <p>Jos haluat peruuttaa tilauksen l\u00e4hetyksen j\u00e4lkeen, yrit\u00e4mme ottaa yhteytt\u00e4 kuriiriin paketin sieppaamiseksi;, <strong>sieppaus ei ole taattu<\/strong>. Jos maksu onnistuu, peruutamme tilauksen, mutta mahdollisia toimituskuluja ei hyvitet\u00e4.<\/p>\n      <p>If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>7 p\u00e4iv\u00e4n palautusoikeus<\/h2>\n      <p>Tarjoamme 7 p\u00e4iv\u00e4n palautusoikeuden, jonka avulla voit pyyt\u00e4\u00e4 palautusta <strong>7 p\u00e4iv\u00e4\u00e4 tuotteen vastaanottamisesta<\/strong> (kuten l\u00e4hetyksen seurantatiedoista k\u00e4y ilmi).<\/p>\n      \n      <h4>Non-Quality Returns for Ordinary Products<\/h4>\n      <p>For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.<\/p>\n      <h4>Quality-Related Returns<\/h4>\n      <p>Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.<\/p>\n\n      <div class=\"he-alert-box\">\n        <strong>Return Shipping Costs:<\/strong> We cover return shipping costs for approved quality-related returns. For non-quality returns, the customer pays the return shipping costs. Customers arrange the return shipment themselves; we do not provide return labels. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable. For non-quality returns, original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Poikkeukset \/ Palautuskelvottomat tuotteet<\/h2>\n      <ul>\n        <li>Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.<\/li>\n        <li>This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.<\/li>\n      <\/ul>\n      <p>Palautusk\u00e4yt\u00e4nt\u00f6mme koskee yksinomaan henkil\u00f6kohtaiseen k\u00e4ytt\u00f6\u00f6n tarkoitettuja tuotteita, eik\u00e4 se kata kaupallista, vuokraus- tai k\u00e4ytt\u00f6tarkoitusta. Lis\u00e4ksi palautuksia ei voida k\u00e4sitell\u00e4 vahingoista, jotka johtuvat v\u00e4\u00e4rink\u00e4yt\u00f6st\u00e4, virheellisest\u00e4 huollosta, ennakoivan huollon laiminly\u00f6nnist\u00e4 tai k\u00e4ytt\u00f6ohjeen noudattamatta j\u00e4tt\u00e4misest\u00e4.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Contact Us Before Returning an Item:<\/strong> Quality-related returns are accepted for all products. For non-quality reasons, only ordinary products that are unused and in intact original packaging are eligible. Contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> within 7 days of delivery with your order number, reason for return, and relevant photos. Please wait for return approval before sending any item back.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>Palautusprosessi<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Ota yhteytt\u00e4 asiakaspalveluun<\/h4>\n          <p>Ota yhteytt\u00e4 asiakaspalveluumme osoitteessa <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> aloittaaksesi palautus- tai hyvityskyselyn. Kirjoita viestiisi tilausnumerosi ja palautuksen syy.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>Palautuksen hyv\u00e4ksynt\u00e4<\/h4>\n          <p>Contact customer service first. After we confirm that your request meets the return conditions, we will provide the return warehouse address in China and further instructions privately by email.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Pakkaa tuotteesi<\/h4>\n          <p>Pack the item securely for the return shipment. For non-quality returns, the item must be unused and its original packaging must be intact.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Toimitusohjeet<\/h4>\n          <p>Our customer service team will provide the warehouse address in China after approving your return; the address is not published on this page. Customers arrange shipment themselves, and we do not provide return labels. Please follow the approved return instructions.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>Hyvitykset<\/h2>\n      <p>After receiving and inspecting your returned item, we will process the approved refund to your original payment method within <strong>10 arkip\u00e4iv\u00e4\u00e4<\/strong>. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.<\/p>\n      <p>If your refund has not been processed within 10 business days after we receive and inspect your return, please contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> for an update.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>Vaihdot<\/h2>\n      <p>Tarjoamme vaihtoja vain tuotteille, jotka ovat viallisia tai vaurioituneita vastaanottamisen yhteydess\u00e4. Jos haluat vaihtaa tuotteen samaan tuotteeseen, nopein tapa varmistaa sujuva vaihtoprosessi on seuraava:<\/p>\n      <ol>\n        <li>Aloita viallisen tai vaurioituneen tuotteen palautus palautusk\u00e4yt\u00e4nn\u00f6ss\u00e4mme kuvattujen vaiheiden mukaisesti.<\/li>\n        <li>Kun palautuksesi on hyv\u00e4ksytty ja k\u00e4sitelty, tee erillinen ostos haluamallesi uudelle tuotteelle.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Vastuuvapauslauseke<\/h2>\n      <p>Huomaathan, ettemme ole vastuussa mist\u00e4\u00e4n tuotteen k\u00e4yt\u00f6st\u00e4 aiheutuvista v\u00e4lillisist\u00e4 vahingoista. Lis\u00e4ksi hyvitysk\u00e4yt\u00e4nt\u00f6mme ei kata ulkoisten tekij\u00f6iden aiheuttamia vahinkoja.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Jos sinulla on kysytt\u00e4v\u00e4\u00e4 tuotteen palauttamisesta tai vaihtamisesta, ota meihin yhteytt\u00e4 osoitteessa <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/fi\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}