{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-10-12T21:20:24","modified_gmt":"2026-10-12T13:20:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/de\/ruckerstattungs-und-ruckgaberichtlinien\/","title":{"rendered":"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u589e\u5f3a\u7248 *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important;\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; margin-bottom: 40px; }\n  .he-sticky-nav {\n    position: sticky;\n    top: 100px;\n    background: #f9fafb;\n    padding: 20px;\n    border-radius: 8px;\n    border: 1px solid #e5e7eb;\n  }\n  .he-nav-title {\n    font-size: 12px;\n    font-weight: 700;\n    color: #9ca3af;\n    text-transform: uppercase;\n    letter-spacing: 1px;\n    margin-bottom: 15px;\n  }\n  .he-nav-link {\n    display: block;\n    padding: 10px 15px;\n    color: #4b5563;\n    text-decoration: none;\n    font-size: 14px;\n    font-weight: 500;\n    border-radius: 6px;\n    transition: all 0.2s;\n    margin-bottom: 5px;\n  }\n  .he-nav-link:hover { background: #f3f4f6; color: #111827; }\n  \n  .he-support-box {\n    margin-top: 30px;\n    padding: 20px;\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    text-align: center;\n  }\n  .he-support-btn {\n    display: inline-block;\n    width: 100%;\n    padding: 10px;\n    margin-top: 10px;\n    background: #111827;\n    color: #fff;\n    text-decoration: none;\n    border-radius: 6px;\n    font-size: 14px;\n    font-weight: 600;\n    transition: background 0.2s;\n  }\n  .he-support-btn:hover { background: #374151; color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>R\u00fcckerstattungs- und R\u00fcckgabebestimmungen<\/h1>\n  <p>Alles, was Sie \u00fcber unsere R\u00fcckgabe-, Umtausch- und Erstattungsprozesse f\u00fcr Ihr Hall-Effekt-Keyboard wissen m\u00fcssen.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Inhalt<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">Anwendungsbereich<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Stornierung der Bestellung<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">7-t\u00e4giges R\u00fcckgaberecht<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Ausnahmen \/ Nicht r\u00fcckgabef\u00e4hig<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">R\u00fcckgabeprozess<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">R\u00fcckerstattungen<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">B\u00f6rsen<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Haftungsausschluss<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Ben\u00f6tigen Sie Unterst\u00fctzung?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Bei Produktproblemen wenden Sie sich bitte direkt an uns.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Kontaktieren Sie uns<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>Anwendungsbereich<\/h2>\n      <p>Die folgenden Richtlinien gelten nur f\u00fcr Produkte, die bei <strong>halleffectkeyboard.com<\/strong>. Falls Sie Ihren Artikel woanders gekauft haben, wenden Sie sich bitte bez\u00fcglich R\u00fcckgabe oder Kundendienst an den urspr\u00fcnglichen H\u00e4ndler.<\/p>\n      <p>Sollten Sie Fragen oder Probleme mit dem Produkt haben, k\u00f6nnen Sie sich gerne an uns wenden unter <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Stornierung der Bestellung<\/h2>\n      <p>Falls Sie eine Bestellung stornieren m\u00f6chten, teilen Sie uns dies bitte mit, bevor die Bestellung versandt wird. In der Regel ben\u00f6tigen wir daf\u00fcr [Zeitangabe fehlt im Originaltext]. <strong>1-3 Werktage<\/strong> um Bestellungen zu bearbeiten, und falls die Bestellung bereits versandt wurde, senden wir eine Versandbenachrichtigung per E-Mail.<\/p>\n      <p>Falls Sie die Bestellung nach dem Versand dennoch stornieren m\u00f6chten, werden wir versuchen, den Kurierdienst zu kontaktieren, um das Paket abzufangen; jedoch, <strong>Abfangen ist nicht garantiert<\/strong>. Im Erfolgsfall stornieren wir die Bestellung, jedoch werden bereits angefallene Versandkosten nicht erstattet.<\/p>\n      <p>If interception fails, contact customer service after delivery to request a return under the 7-day policy below. Non-quality returns are available for ordinary products that are unused and in intact original packaging; customized products are not eligible for non-quality returns. Return shipping costs follow the quality and non-quality rules below. For non-quality returns, original shipping fees and customs duties are non-refundable. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>7-t\u00e4giges R\u00fcckgaberecht<\/h2>\n      <p>Wir bieten ein 7-t\u00e4giges R\u00fcckgaberecht an, das es Ihnen erm\u00f6glicht, innerhalb von <strong>7 Tage nach Erhalt Ihres Artikels<\/strong> (wie aus dem Versandverfolgungsprotokoll hervorgeht).<\/p>\n      \n      <h4>Non-Quality Returns for Ordinary Products<\/h4>\n      <p>For non-quality reasons, ordinary products may be returned if they are unused, their original packaging is intact, and the return is requested within 7 days of delivery. Please provide your order number or proof of purchase.<\/p>\n      <h4>Quality-Related Returns<\/h4>\n      <p>Quality-related returns are accepted for all products, including customized keyboards and customized mouse pads. Please contact customer service within 7 days of delivery with details and relevant photos so that we can review your request.<\/p>\n\n      <div class=\"he-alert-box\">\n        <strong>Return Shipping Costs:<\/strong> We cover return shipping costs for approved quality-related returns. For non-quality returns, the customer pays the return shipping costs. Customers arrange the return shipment themselves; we do not provide return labels. For approved quality-related returns, we also refund the original shipping fees; customs duties remain non-refundable. For non-quality returns, original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Ausnahmen \/ Nicht r\u00fcckgabef\u00e4hige Artikel<\/h2>\n      <ul>\n        <li>Customized keyboards, customized mouse pads, and other custom-made products are not eligible for non-quality returns.<\/li>\n        <li>This restriction does not apply to quality-related returns, which are accepted for all products, including customized products.<\/li>\n      <\/ul>\n      <p>Unsere R\u00fcckgabebestimmungen gelten ausschlie\u00dflich f\u00fcr Produkte, die f\u00fcr den pers\u00f6nlichen Gebrauch bestimmt sind, und erstrecken sich nicht auf gewerbliche, Vermietungs- oder nicht bestimmungsgem\u00e4\u00dfe Verwendung. Dar\u00fcber hinaus k\u00f6nnen wir keine R\u00fccksendungen bearbeiten, wenn die Produkte durch Missbrauch, unsachgem\u00e4\u00dfe Wartung, unterlassene Wartung oder Nichtbeachtung der Bedienungsanleitung entstanden sind.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Contact Us Before Returning an Item:<\/strong> Quality-related returns are accepted for all products. For non-quality reasons, only ordinary products that are unused and in intact original packaging are eligible. Contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> within 7 days of delivery with your order number, reason for return, and relevant photos. Please wait for return approval before sending any item back.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>R\u00fcckgabeprozess<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Kontaktieren Sie den Kundenservice.<\/h4>\n          <p>Wenden Sie sich an unseren Kundenservice unter <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> Um eine R\u00fcckgabe- oder R\u00fcckerstattungsanfrage zu stellen, geben Sie bitte Ihre Bestellnummer und den Grund f\u00fcr die R\u00fcckgabe in Ihrer Nachricht an.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>R\u00fcckgabegenehmigung<\/h4>\n          <p>Contact customer service first. After we confirm that your request meets the return conditions, we will provide the return warehouse address in China and further instructions privately by email.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Verpacken Sie Ihren Artikel<\/h4>\n          <p>Pack the item securely for the return shipment. For non-quality returns, the item must be unused and its original packaging must be intact.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Versandhinweise<\/h4>\n          <p>Our customer service team will provide the warehouse address in China after approving your return; the address is not published on this page. Customers arrange shipment themselves, and we do not provide return labels. Please follow the approved return instructions.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>R\u00fcckerstattungen<\/h2>\n      <p>After receiving and inspecting your returned item, we will process the approved refund to your original payment method within <strong>10 Werktage<\/strong>. We will notify you of the result. Your bank or payment provider may require additional time to post the refund.<\/p>\n      <p>If your refund has not been processed within 10 business days after we receive and inspect your return, please contact <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> for an update.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>B\u00f6rsen<\/h2>\n      <p>Wir bieten Umtausch nur f\u00fcr Artikel an, die bei Erhalt defekt oder besch\u00e4digt sind. Wenn Sie einen Artikel gegen dasselbe Produkt umtauschen m\u00f6chten, gehen Sie am besten wie folgt vor, um einen reibungslosen Umtausch zu gew\u00e4hrleisten:<\/p>\n      <ol>\n        <li>Leiten Sie eine R\u00fccksendung des defekten oder besch\u00e4digten Artikels gem\u00e4\u00df den in unserer R\u00fcckgaberichtlinie beschriebenen Schritten ein.<\/li>\n        <li>Sobald Ihre R\u00fccksendung akzeptiert und bearbeitet wurde, t\u00e4tigen Sie bitte eine separate Bestellung f\u00fcr den neuen Artikel, den Sie erhalten m\u00f6chten.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Haftungsausschluss<\/h2>\n      <p>Bitte beachten Sie, dass wir f\u00fcr Folgesch\u00e4den, die durch die Verwendung des Produkts entstehen, nicht haften. Dar\u00fcber hinaus deckt unsere R\u00fcckerstattungsrichtlinie keine Sch\u00e4den ab, die durch \u00e4u\u00dfere Einfl\u00fcsse verursacht wurden.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Wenn Sie Fragen zur R\u00fcckgabe oder zum Umtausch Ihres Artikels haben, kontaktieren Sie uns bitte unter <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}