{"id":2239,"date":"2025-05-05T19:49:51","date_gmt":"2025-05-05T11:49:51","guid":{"rendered":"https:\/\/halleffectkeyboard.com\/?page_id=2239"},"modified":"2026-06-06T12:02:30","modified_gmt":"2026-06-06T04:02:30","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/halleffectkeyboard.com\/de\/ruckerstattungs-und-ruckgaberichtlinien\/","title":{"rendered":"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787aa53 e-flex e-con-boxed e-con e-parent\" data-id=\"787aa53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725d1b5 elementor-widget elementor-widget-html\" data-id=\"725d1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  html { scroll-behavior: smooth; }\n  \n  \/* \u5f3a\u5236\u5934\u90e8\u5c45\u4e2d\u6837\u5f0f - \u589e\u5f3a\u7248 *\/\n  .he-page-header {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    justify-content: center !important;\n    text-align: center !important;\n    padding: 10px 20px 40px !important;\n    margin-bottom: 40px !important;\n    border-bottom: 1px solid #e5e7eb !important;\n    width: 100% !important;\n  }\n  .he-page-header h1 {\n    font-size: 42px !important;\n    font-weight: 800 !important;\n    color: #111827 !important;\n    margin: 0 0 15px 0 !important;\n    text-align: center !important;\n    width: 100% !important;\n  }\n  .he-page-header p {\n    font-size: 18px !important;\n    color: #6b7280 !important;\n    max-width: 800px !important;\n    margin: 0 auto !important;\n    text-align: center !important;\n  }\n\n  .he-policy-wrapper {\n    display: flex;\n    flex-direction: column;\n    max-width: 1100px;\n    margin: 0 auto;\n    padding: 0 20px 40px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    color: #374151;\n    line-height: 1.6;\n  }\n  \n  .he-sidebar { width: 100%; 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color: #fff;}\n\n  .he-content { flex: 1; }\n  .he-section { margin-bottom: 60px; scroll-margin-top: 100px; }\n  .he-section h2 {\n    font-size: 24px !important;\n    font-weight: 700 !important;\n    color: #111827 !important;\n    margin-bottom: 20px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .he-section h4 {\n    font-size: 18px;\n    font-weight: 600;\n    color: #111827;\n    margin-top: 30px;\n    margin-bottom: 15px;\n  }\n  .he-section p { margin-bottom: 15px; }\n  .he-section ul, .he-section ol { margin-bottom: 20px; padding-left: 20px; }\n  .he-section li { margin-bottom: 8px; }\n  .he-section a { color: #111827; font-weight: 600; text-decoration: underline; }\n  \n  .he-alert-box {\n    background-color: #f3f4f6;\n    border-left: 4px solid #9ca3af;\n    padding: 15px 20px;\n    margin: 20px 0;\n    border-radius: 0 8px 8px 0;\n  }\n  .he-warning-box {\n    background-color: #fef2f2;\n    border: 1px solid #fee2e2;\n    padding: 20px;\n    margin: 20px 0;\n    border-radius: 8px;\n    color: #991b1b;\n  }\n  \n  .he-step { display: flex; margin-bottom: 25px; }\n  .he-step-num {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    background: #111827;\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: bold;\n    margin-right: 15px;\n  }\n  .he-step-content h4 { margin-top: 0; margin-bottom: 5px; }\n\n  @media (min-width: 768px) {\n    .he-policy-wrapper { flex-direction: row; gap: 50px; }\n    .he-sidebar { width: 280px; margin-bottom: 0; flex-shrink: 0; }\n  }\n<\/style>\n\n<!-- \u5c45\u4e2d\u7684\u9875\u9762\u5934\u90e8 -->\n<div class=\"he-page-header\">\n  <h1>R\u00fcckerstattungs- und R\u00fcckgabebestimmungen<\/h1>\n  <p>Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard.<\/p>\n<\/div>\n\n<div class=\"he-policy-wrapper\">\n  <!-- \u5de6\u4fa7\u5bfc\u822a\u680f -->\n  <div class=\"he-sidebar\">\n    <div class=\"he-sticky-nav\">\n      <div class=\"he-nav-title\">Inhalt<\/div>\n      <a href=\"#scope\" class=\"he-nav-link\">Anwendungsbereich<\/a>\n      <a href=\"#cancellation\" class=\"he-nav-link\">Stornierung der Bestellung<\/a>\n      <a href=\"#return-policy\" class=\"he-nav-link\">7-t\u00e4giges R\u00fcckgaberecht<\/a>\n      <a href=\"#exceptions\" class=\"he-nav-link\">Exceptions \/ Non-Returnable<\/a>\n      <a href=\"#process\" class=\"he-nav-link\">R\u00fcckgabeprozess<\/a>\n      <a href=\"#refunds\" class=\"he-nav-link\">R\u00fcckerstattungen<\/a>\n      <a href=\"#exchanges\" class=\"he-nav-link\">B\u00f6rsen<\/a>\n      <a href=\"#disclaimer\" class=\"he-nav-link\">Haftungsausschluss<\/a>\n      \n      <div class=\"he-support-box\">\n        <h4 style=\"margin:0 0 10px 0; font-size: 16px; color:#111827;\">Ben\u00f6tigen Sie Unterst\u00fctzung?<\/h4>\n        <p style=\"font-size: 13px; color:#6b7280; margin-bottom: 15px;\">Reach out to us directly if you have any product issues.<\/p>\n        <a href=\"mailto:support@halleffectkeyboard.com\" class=\"he-support-btn\">Kontaktieren Sie uns<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u53f3\u4fa7\u5185\u5bb9\u533a -->\n  <div class=\"he-content\">\n    <div id=\"scope\" class=\"he-section\">\n      <h2>Anwendungsbereich<\/h2>\n      <p>Die folgenden Richtlinien gelten nur f\u00fcr Produkte, die bei <strong>halleffectkeyboard.com<\/strong>. If you purchased your item elsewhere, please contact the original retailer for returns or customer support.<\/p>\n      <p>If you have any product issues or questions, you are welcome to contact us at <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"cancellation\" class=\"he-section\">\n      <h2>Stornierung der Bestellung<\/h2>\n      <p>Should you wish to cancel an order, please make the request before the order is dispatched. Typically, we take <strong>1-3 Werktage<\/strong> to process orders, and if the order has already been shipped, we will send a shipping notification via email.<\/p>\n      <p>If you still wish to cancel the order after it has been dispatched, we will attempt to contact the courier to intercept the package; however, <strong>interception is not guaranteed<\/strong>. If successful, we will cancel the order, but any incurred shipping costs are non-refundable.<\/p>\n      <p>If interception fails, you will need to return the package once you receive it. You will be responsible for return shipping costs. After confirming the condition of the returned package, we will issue a refund for the product price. Please note that shipping costs are non-refundable.<\/p>\n    <\/div>\n\n    <div id=\"return-policy\" class=\"he-section\">\n      <h2>7-t\u00e4giges R\u00fcckgaberecht<\/h2>\n      <p>We offer a 7-day return policy, allowing you to request a return within <strong>7 days of receiving your item<\/strong> (as confirmed by the shipping tracking record).<\/p>\n      \n      <h4>Eligibility Criteria<\/h4>\n      <p>Um f\u00fcr eine R\u00fcckgabe in Frage zu kommen, muss Ihr Artikel die folgenden Kriterien erf\u00fcllen:<\/p>\n      <ul>\n        <li>Der Artikel muss sich in dem Zustand befinden, in dem Sie ihn erhalten haben.<\/li>\n        <li>Es muss ungetragen oder unbenutzt sein und die Etiketten m\u00fcssen noch angebracht sein.<\/li>\n        <li>Der Artikel muss sich in seiner Originalverpackung befinden.<\/li>\n        <li>Sie m\u00fcssen die Quittung oder einen Kaufnachweis vorlegen.<\/li>\n      <\/ul>\n\n      <div class=\"he-alert-box\">\n        <strong>Shipping Costs:<\/strong> Customers are responsible for the return shipping costs. Please note that original shipping fees and customs duties are non-refundable.\n      <\/div>\n    <\/div>\n\n    <div id=\"exceptions\" class=\"he-section\">\n      <h2>Exceptions \/ Non-Returnable Items<\/h2>\n      <ul>\n        <li>Sonderangebote<\/li>\n        <li>Geschenkgutscheine<\/li>\n      <\/ul>\n      <p>Unsere R\u00fcckgabebestimmungen gelten ausschlie\u00dflich f\u00fcr Produkte, die f\u00fcr den pers\u00f6nlichen Gebrauch bestimmt sind, und erstrecken sich nicht auf gewerbliche, Vermietungs- oder nicht bestimmungsgem\u00e4\u00dfe Verwendung. Dar\u00fcber hinaus k\u00f6nnen wir keine R\u00fccksendungen bearbeiten, wenn die Produkte durch Missbrauch, unsachgem\u00e4\u00dfe Wartung, unterlassene Wartung oder Nichtbeachtung der Bedienungsanleitung entstanden sind.<\/p>\n      \n      <div class=\"he-warning-box\">\n        <strong>Please note that random returns are not accepted.<\/strong> Returns are only permitted for products with quality issues that cannot be resolved through technical support. Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or if you received the wrong item, kindly contact us immediately at <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>. Include a picture of the package and product, your order number, and a description of the issue.\n      <\/div>\n    <\/div>\n\n    <div id=\"process\" class=\"he-section\">\n      <h2>R\u00fcckgabeprozess<\/h2>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">1<\/div>\n        <div class=\"he-step-content\">\n          <h4>Contact Customer Service<\/h4>\n          <p>Wenden Sie sich an unseren Kundenservice unter <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a> Um eine R\u00fcckgabe- oder R\u00fcckerstattungsanfrage zu stellen, geben Sie bitte Ihre Bestellnummer und den Grund f\u00fcr die R\u00fcckgabe in Ihrer Nachricht an.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">2<\/div>\n        <div class=\"he-step-content\">\n          <h4>Return Approval<\/h4>\n          <p>Sobald Ihre R\u00fccksendeanfrage von unserem Team genehmigt wurde, erhalten Sie weitere Anweisungen per E-Mail.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">3<\/div>\n        <div class=\"he-step-content\">\n          <h4>Package Your Item<\/h4>\n          <p>Verpacken Sie den Artikel sicher in seiner Originalverpackung, um einen sicheren Transport zu gew\u00e4hrleisten.<\/p>\n        <\/div>\n      <\/div>\n      \n      <div class=\"he-step\">\n        <div class=\"he-step-num\">4<\/div>\n        <div class=\"he-step-content\">\n          <h4>Shipping Instructions<\/h4>\n          <p>Sobald die R\u00fccksendung genehmigt ist, teilt Ihnen unser Kundenservice-Team die Versandadresse mit, einschlie\u00dflich Empf\u00e4ngerdaten und Telefonnummer.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"refunds\" class=\"he-section\">\n      <h2>R\u00fcckerstattungen<\/h2>\n      <p>We will notify you once we\u2019ve received and inspected your return and inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method within <strong>10 business days<\/strong>. Please note that it may take additional time for your bank or credit card company to process and post the refund.<\/p>\n      <p>If more than <strong>15 Werktage<\/strong> have passed since we approved your refund and you have not received it, please contact us to confirm the status at <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.<\/p>\n    <\/div>\n\n    <div id=\"exchanges\" class=\"he-section\">\n      <h2>B\u00f6rsen<\/h2>\n      <p>Wir bieten Umtausch nur f\u00fcr Artikel an, die bei Erhalt defekt oder besch\u00e4digt sind. Wenn Sie einen Artikel gegen dasselbe Produkt umtauschen m\u00f6chten, gehen Sie am besten wie folgt vor, um einen reibungslosen Umtausch zu gew\u00e4hrleisten:<\/p>\n      <ol>\n        <li>Leiten Sie eine R\u00fccksendung des defekten oder besch\u00e4digten Artikels gem\u00e4\u00df den in unserer R\u00fcckgaberichtlinie beschriebenen Schritten ein.<\/li>\n        <li>Sobald Ihre R\u00fccksendung akzeptiert und bearbeitet wurde, t\u00e4tigen Sie bitte eine separate Bestellung f\u00fcr den neuen Artikel, den Sie erhalten m\u00f6chten.<\/li>\n      <\/ol>\n    <\/div>\n\n    <div id=\"disclaimer\" class=\"he-section\">\n      <h2>Haftungsausschluss<\/h2>\n      <p>Bitte beachten Sie, dass wir f\u00fcr Folgesch\u00e4den, die durch die Verwendung des Produkts entstehen, nicht haften. Dar\u00fcber hinaus deckt unsere R\u00fcckerstattungsrichtlinie keine Sch\u00e4den ab, die durch \u00e4u\u00dfere Einfl\u00fcsse verursacht wurden.<\/p>\n      <p style=\"margin-top: 30px; padding-top: 20px; border-top: 1px solid #e5e7eb;\">\n        Wenn Sie Fragen zur R\u00fcckgabe oder zum Umtausch Ihres Artikels haben, kontaktieren Sie uns bitte unter <a href=\"mailto:support@halleffectkeyboard.com\">support@halleffectkeyboard.com<\/a>.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Everything you need to know about our return, exchange, and refund processes for your Hall Effect Keyboard. Contents Scope of Application Order Cancellation 7-Day Return Policy Exceptions \/ Non-Returnable Return Process Refunds Exchanges Disclaimer Need Support? Reach out to us directly if you have any product issues. Contact Us Scope of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":17,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":9077,"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/pages\/2239\/revisions\/9077"}],"wp:attachment":[{"href":"https:\/\/halleffectkeyboard.com\/de\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}